Privacy Policy

 Effective Date: June 1, 2024

1. Introduction:

Welcome to Complete Automobile Repair Service & Solutions (C-A-R-S-S). We value your privacy and are committed to protecting your personal information. This privacy statement explains how we collect, use, disclose, and safeguard your information when you visit our shop and use our services.

2. Information We Collect:

We may collect personal information from you in a variety of ways, including when you visit our shop, contact us, fill out forms, and use our services. The types of information we may collect include:

• Contact Information: Name, address, phone number, and email address.
• Vehicle Information: Make, model, year, VIN, and license plate number.
• Service Information: Details of the services and repairs performed on your vehicle.
• Payment Information: Credit card numbers, billing address, and other financial details.

3. How We Use Your Information:

We use the information we collect for various purposes, including:

• To provide and improve our services.
• To communicate with you about your vehicle and our services.
• To process transactions and send you invoices or receipts.
• To comply with legal obligations and protect our legal rights.

4. Sharing Your Information:

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business and providing services to you.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security:

We implement a variety of security measures to maintain the safety of your personal information. These measures include physical, electronic, and administrative procedures to protect your information from unauthorized access, use, or disclosure.

6. Your Choices:

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of receiving communications from us.
• Object to the processing of your personal information.

7. Changes to This Privacy Statement:

We may update this privacy statement from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this privacy statement periodically to stay informed about how we are protecting your information.

8. Contact Us:

If you have any questions about this privacy statement or our practices, please contact us at:

• Phone:  (757) 872-3030 
• Email:  contact@c-a-r-s-s.com 
• Address:  13669 Warwick Blvd. Newport News, VA 23602